The health and well-being of our colleagues and customers is our top priority, so we are following government guidelines on Social Distancing and Working Practices to ensure everyone stays safe.

With this in mind please be aware that we are operating with a reduced number of staff and services and all orders will be dealt with as soon as possible. In addition our supply chain has been effected by Closures, therefore some items might take longer to be replenished, please try and select an alternative item for your order if the item required is showing 'awaiting stock'.

Customers will not be asked to sign for a delivery using hand-held devices but will instead be asked for the name of the person taking receipt of the delivery.

In order to ensure a safe distance is maintained during the delivery, operatives will place items outside reception areas, doors etc and will then call for attention before stepping away to a safe distance whilst the delivery is retrieved.

With many Shops closed, attempts to deliver will only be made where a premise appears clearly open for business and the attempt to deliver will be made just once. Delivery service guarantees are suspended until further notice but every effort will be made to deliver orders as quickly as possible.

Payments:

Should you need to make a payment, please note that we do accept most Debit/Credit cards over the phone or you can request our bank details and make a payment directly to us. If have any problems contacting us, please drop us an email with your phone number to sales@williamsdirect.co.uk and we will try and get back to you ASAP.